Policy

Clients are always welcome to walk in; however, services are subject to availability. We honor our scheduled appointments first. Our goal is to provide quality services in a timely manor. In order to do so, please arrive on-time to your scheduled appointments. Your late arrival will cause schedule delays for clients who arrive promptly at their appointment time. However, if you are behind schedule, please allow us sufficient notice so that we can work you into the schedule accordingly as timing permits; or if possible, to reallocate your appointment.

Cancellation / No Show

Your appointment is very important to our Indulge Team, it is reserved specifically for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request for at least 24 hours notice for cancellations. Please understand that we look forward to servicing you at your scheduled time, but we require that all clients have a credit card on file due to our firm cancellation policy. We reserve the right to charge for the service amount if appointments are not met and/or canceled within 24 hours of the scheduled time.

 

Cancellations less than 24 hours of your scheduled appointment will result in a charge of 50% of the reserved service amount.

If the appointment is not met, "No Shows" will be charged 100%.

Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

 

Thank you for making sure you schedule THE BEST time that works for your schedule and giving us sufficient advance notice in the event of your inability to keep your scheduled appointment.  

Thank you for understanding that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply. 

 

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. Indulge policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria. Your understanding in this matter is greatly appreciated!

Adjustments

Adjustments may be provided at no additional charge provided the salon is contacted within 72 hours of the original service and the adjustment take place within 2 weeks of the original appointment and same stylist who provided the service.

Payment

We accept cash and all major credit cards for service payments. However, you will be required to hold your reservations with a card on file. Your card will be encrypted in our system. We are PCI compliant.

We ask that gratuity be cash only or Venmo.

Sanitation

Sanitation is one of the highest priorities at Indulge Nail Studio. Indulge strives to provide a clean and safe environment for its clientele as well its team members. We utilize a medical grade autoclave (dry heat sterilizer) for all of our stainless steel nail instruments to kill bacteria at temperatures at approximately 400°F, as well as ultraviolet sterilizers. To avoid contamination, we provide individualized tools for services. Tools that cannot be disinfected, are disposed of. Pedicures are provided in stainless steel sink basins with pipe-less jets to reduce the chances of harboring debris and buildups in the pipes. As an additional step towards creating a more clean environment, we can reduce the inhalation of toxic fumes and nail dust in the air during enhancement services with HEPA filters from our Valentino® capture system. In addition to our sterilization process, the hot towels provided with most of our services are also sterilized in ultraviolet light. We also offer water-less manicures (and personally encourage it) upon request to enhance the adhesion of your polish whether it be gel or regular. It also reduces the chance of cross-contamination and is environmentally friendly. Indulge Nail Studio is committed to cleanliness and sanitation; and are constantly discovering better ways of services to meet your needs.

Due to COVID-19, additional cleaning procedures and standard protocols have been added to better maintain the safety of both staff and clientele.

Mask

Please note that since Philadelphia has lifted all mandates, Indulge has chosen to continue requiring masks for the time being. Mask is currently still required within the establishment. Thank you for your continued support.

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