Q: Do I have to wear a mask to my appointment? 

A: In compliance with the Governor’s orders, masks are required when entering a business. Please wear a mask for the duration of your appointment. If you do not have one, a mask can be provided for you at the cost of $3. 

 

Q: Can I walk in? 

A: Unfortunately at this time, we will only be taking appointments..

 

Q: My friend/family wants to come with me and get their nails done, can I bring them?

A: Unfortunately if your companion arrives with you, they must wait outside the establishment.

 

Q: Is the salon safe? 

A: The team at Indulge has taken every required and recommended precaution in state and federal guidelines to keep the salon clean and safe. We understand that Indulge is a small salon; we ask that you adhere to social distancing guidelines as best as possible. However we cannot guarantee that you will not come in contact with Covid-19 in the salon. Please do what you feel is comfortable.

Q: Do I need to call when I arrive for my appointment? 

A: No but you may text your technician if you wish to.  Please wait until your appointment time and Indulge will call you when your technician is ready.

 

Q: What can I bring to my appointment?

A: We ask that you limit your belongings to necessities: phone, wallet, keys. 

 

Q: Are you doing children’s nails? 

A: Unfortunately, not at this time due to the increased risks, our limited capacity and the required parental supervision.

 

Q: Can my child come with me to an appointment? 

A: Unfortunately not at this time. We ask that you do not bring children who will be left unattended during your service. Due to social distancing guidelines it is unlikely that we will have extra space for them to hang out that meets the space requirements. We apologize for this inconvenience and love having kids in our space who often hang out on an iPad while their parent has a service.

 

Q: What forms of payment do you accept? 

A: We are currently requesting contactless payments. Your card can be saved on file when you book online. We can take Visa, Mastercard and Discover.  Alternative arrangements can be made with your technician or management. 

 

Q: Can I tip in cash?

A: Technicians can accept gratuity via venmo. Please arrange cash gratuity with your individual technician. 

 

Q: Do I have to sign a waiver?

A: During these unprecedented times, the COVID-19 waiver will be required if you wish to receive services at Indulge Nail Studio. The consent form will be sent via your confirmation email 24 hours prior to your appointment. Please read and confirm to accept the risks. We understand if you are uncomfortable or worried, please wait until normalcy resumes to get services provided by Indulge.

 

Q: Why did your price increase?

A: The increase is due to the additional effort and cost it now takes for Indulge to operate safely.
 

Q: What if I have to cancel my appointment?

A: If you are not feeling well, we ask that you reschedule your appointment. Please wait the recommended 14 days before rebooking your appointment. We will be waiving cancellation fees due to COVID-19. We appreciate your consideration to call and notify us if rescheduling needs to be made. “No Shows” will be responsible for 100% of the cost of the appointment.

 

Q: What happens if I am late for my appointment? 

A: If you are more than 15 minutes late, you may not get the service with the stylist you reserved, but please call to notify of delays and we will try our best to honor your appointment. The time available for the service you booked might be reduced to whatever is possible for the allotted time. If you are too late to receive services and we feel as if the service is compromised, your appointment will be considered “No Show.”

 

Q: What can I do to prepare for my pedicure?

A: If you are receiving a pedicure, we recommend you bring open-toed shoes or flip-flops to preserve your polish. You also have the option to add on gel polish. 

 

Q: Can I use my phone?

A: Yes, but we will give you a plastic bag to protect you and your phone. Or you have the option to disinfect your phone first.

Q: I can’t confirm my appointment. How do I complete my wellness check?

A: If you are unable to read your email confirmation to confirm your appointment, please print and complete the COVID-19 Questionnaire and/or the Wellness Confirmation.

FAQ- Frequently Asked Questions